This Privacy Policy describes how DuarteDen Appliance Repair (we, our, or us) collects, uses, and shares information about users (you or your) who visit our website or contact us via phone or the service request form. By using our website and services, you agree to the terms outlined in this policy.

Information Collection

We collect personal information that you provide directly to us, such as your name, phone number, and email address, when you contact us through our call request form or by phone. We also collect non-personal browsing data, such as cookies and web beacons, to enhance user experience and improve our website's functionality.

Use of Information

The information collected is used to contact you regarding service-related needs, to process your service requests, and to communicate with you via phone, email, or text. We may also use non-personal browsing data to analyze website traffic and improve our services.

Information Sharing

We may share your personal information with trusted partners for operational and service needs, such as scheduling and performing repairs. These partners are obligated to protect your information and use it solely for service-related purposes in compliance with applicable laws.

Cookies and Web Beacons

Our website uses cookies and web beacons to automatically collect certain non-personally identifiable information. This information is used to optimize the user experience, track website usage, and ensure the efficient operation of our website.

Third-Party Services

Our website may contain links to third-party services. We do not control these services and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our website.

Legal Disputes

By using our website, you waive your right to sue or take any legal action beyond direct negotiation for any disputes related to the website or services. In the event of a dispute, you agree that the maximum compensation for any claims is limited to $100. You also agree to bear your own legal fees and expenses.

Opt-Out

If you wish to opt out of receiving communications from us or our partners, you may contact us at (626) 248-8863. Please note that opting out may affect our ability to provide you with the requested services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

Governing Law

This Privacy Policy is governed by the laws of the United States. Any disputes related to this policy or our website will be resolved under the applicable laws of the United States.